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High expectations are the key to everything.

Sam Walton

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Sam Walton
Age: 74 †
Born: 1918
Born: March 29
Died: 1992
Died: April 5
Businessman
Businessperson
Economist
Entrepreneur
Kingfisher
Oklahoma
Samuel Moore Walton
Goal
Ambition
Business
Basketball
Inspirational
Keys
Everything
Leadership
Motivational
Billionaire
Attitude
Entrepreneurship
Inspiration
Entrepreneur
High
Expectations

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Commit to your business. Believe in it more than anybody else.
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Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
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I loved retail from the beginning, and I still love it today.
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Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
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Most everything I've done I've copied from somebody else.
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Somehow over the years people have gotten the impression that Wal-Mart was...just this great idea that turned into an overnight success. But...it was an outgrowth of everything we'd been doing since [1945]...And like most overnight successes, it was about twenty years in the making.
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Don't get so stuck in your ways that you can't change.
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It's just paper - all I own is a pickup truck and a little Wal-Mart stock.
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We're all working together that's the secret. And we'll lower the cost of living for everyone, not just in America, but we'll give the world an opportunity to see what it's like to save and have a better lifestyle, a better life for all. We're proud of what we've accomplished we've just begun.
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Focus on something the customer wants, and then deliver it.
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The secret of successful retailing is to give your customers what they want
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I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.
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Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.
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High expectations is the key to everything.
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The goal as a company is to have customer service that is not just the best, but legendary.
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Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
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Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
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I'd hate to see any descendants of mine fall into the category of what I'd call 'idle rich' - a group I've never had much use for.
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I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street
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I've always been driven to buck the system.
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