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Compromise in your arguments, not in your expectations.
Ron Kaufman
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Ron Kaufman
Compromise
Expectations
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Arguments
More quotes by Ron Kaufman
The shelter of excuses has a leaky roof.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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If you wait until you have to change, you may have waited too long.
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A great leader makes what is visible in their mind, visible to all.
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Good customers want good quality service. Great customers want it even more.
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Your approval gives others the confidence to serve, to learn, to try.
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You can't find what doesn't exist, but you can create it.
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If you want to be the best, find the best in others.
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Unlimited efforts can produce unlimited results.
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Meeting expectations is good. Exceeding expectations is better.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Every service problem is as an opportunity to show you care.
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Never rest on past success. Create something better.
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Customers pay a price, but they remember the value.
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Preparation clears a pathway for success.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Tend your own garden: savor the blossoms, trim the weeds.
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You are as important as you make others feel.
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