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Quality is a choice. Choose to make it better.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Your approval gives others the confidence to serve, to learn, to try.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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If your customers are demanding, be thankful.
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Your promise means more than the words you use to give it.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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First be effective and then be efficient.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Make your upper limit, no limit.
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Enjoy your work so that others may enjoy the results.
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A great leader makes what is visible in their mind, visible to all.
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Industry jargon may not be a language your customer understands.
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If you turn your back on a customer, you turn your back on success.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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If you only give back what you get from other people, you're not giving as much as you can.
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Be confident enough to encourage confidence in others.
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What does your product really mean to the people who buy it?
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Making an honest mistake is acceptable. Failing to fix it is not.
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The most valuable person is the one who cherishes the value in others.
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No one ever delighted a customer by being 'good enough'.
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