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Quality is a choice. Choose to make it better.

Ron Kaufman

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Ron Kaufman
Choices
Quality
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Make
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Choose

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You can't find what doesn't exist, but you can create it.
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If you were a customer, would you come back to buy your products or services?
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Plans turn promises into results and dreams into realities.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Service skills are the foundation for your success.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Unlimited efforts can produce unlimited results.
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If you only give back what you get from other people, you're not giving as much as you can.
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What does your product really mean to the people who buy it?
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The first step to delighting your customers is being there when they need you.
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The shelter of excuses has a leaky roof.
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If your customers are demanding, be thankful.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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The most valuable person is the one who cherishes the value in others.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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A scattered effort is a poor effort.
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Don't just talk about it, do it.
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