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Quality is a choice. Choose to make it better.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Focus not on who you are, but on what you can do for others.
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Make your service systems so strong that everyone looks like a genius.
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A great leader makes what is visible in their mind, visible to all.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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The right measure is not how many customers you've got, but how closely you hold them.
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A scattered effort is a poor effort.
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Unlimited efforts can produce unlimited results.
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Industry jargon may not be a language your customer understands.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Testimonials describe what has been, and are a promise of what is to come.
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If you turn your back on a customer, you turn your back on success.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Compromise in your arguments, not in your expectations.
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If your customers are demanding, be thankful.
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Q: When you are already in the lead, how do you to stay ahead?
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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What does your product really mean to the people who buy it?
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Make your upper limit, no limit.
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