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Customers pay a price, but they remember the value.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
No one ever delighted a customer by being 'good enough'.
Ron Kaufman
You are as important as you make others feel.
Ron Kaufman
Always aim for 100 percent and you'll always know where to improve.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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When you see the need, take the action.
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Preparation is good, but customers need results.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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If you were a customer, would you come back to buy your products or services?
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Industry jargon may not be a language your customer understands.
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You can't stop change. Don't let it stop you.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Make your service systems so strong that everyone looks like a genius.
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Be confident enough to encourage confidence in others.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Ron Kaufman
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Ron Kaufman
You are the person who determines what you do. That's a big responsibility. Make the most of it.
Ron Kaufman
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Ron Kaufman
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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What you want to be defines what you become.
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Life is not a solitary activity. Live well by living for others.
Ron Kaufman
