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Customers pay a price, but they remember the value.
Ron Kaufman
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More quotes by Ron Kaufman
The starting point is always now. The end is up to you.
Ron Kaufman
Are you moving forward, or just moving?
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Greatness is not how you feel, it's how you make others feel.
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Convince people and you win their minds. Inspire people and you win their hearts.
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The right measure is not how many customers you've got, but how closely you hold them.
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Industry jargon may not be a language your customer understands.
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Be confident enough to encourage confidence in others.
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Never rest on past success. Create something better.
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Make your upper limit, no limit.
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Intelligence is useful. Energy is valuable. Integrity is essential.
Ron Kaufman
If you want to be the best, find the best in others.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Don't let doing enough be good enough.
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Every service problem is as an opportunity to show you care.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Ron Kaufman