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Customers pay a price, but they remember the value.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Your promise means more than the words you use to give it.
Ron Kaufman
Meeting expectations is good. Exceeding expectations is better.
Ron Kaufman
Procrastination is the beginning of poor performance.
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You can't find what doesn't exist, but you can create it.
Ron Kaufman
Your approval gives others the confidence to serve, to learn, to try.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Ron Kaufman
If you only give back what you get from other people, you're not giving as much as you can.
Ron Kaufman
You can't always hire great service providers, but you can create them.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
Ron Kaufman
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Ron Kaufman
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Ron Kaufman
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
Ron Kaufman
Preparation clears a pathway for success.
Ron Kaufman
Preparation is good, but customers need results.
Ron Kaufman
Unlimited efforts can produce unlimited results.
Ron Kaufman
Are you moving forward, or just moving?
Ron Kaufman
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Ron Kaufman
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Ron Kaufman
Intelligence is useful. Energy is valuable. Integrity is essential.
Ron Kaufman
Tend your own garden: savor the blossoms, trim the weeds.
Ron Kaufman
