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Customers pay a price, but they remember the value.

Ron Kaufman

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Ron Kaufman
Customers
Price
Value
Pay
Values
Remember

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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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The starting point is always now. The end is up to you.
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Your approval gives others the confidence to serve, to learn, to try.
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Industry jargon may not be a language your customer understands.
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Always do what you can do instead of worrying about what you can't.
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Don't let doing enough be good enough.
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Preparation is good, but customers need results.
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Procrastination is the beginning of poor performance.
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If you turn your back on a customer, you turn your back on success.
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Giving great service requires the right people and the right service tools.
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Focus not on who you are, but on what you can do for others.
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Are you moving forward, or just moving?
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Life is not a solitary activity. Live well by living for others.
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Tend your own garden: savor the blossoms, trim the weeds.
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You are as important as you make others feel.
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Service is taking action to create value for someone else.
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Q: When you are already in the lead, how do you to stay ahead?
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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You can't stop change. Don't let it stop you.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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