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Customers pay a price, but they remember the value.

Ron Kaufman

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Ron Kaufman
Price
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Pay
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Customers

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The first step to delighting your customers is being there when they need you.
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Service skills are the foundation for your success.
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Make your service systems so strong that everyone looks like a genius.
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Unlimited efforts can produce unlimited results.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Always do what you can do instead of worrying about what you can't.
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The only way to go further than you've been is to take an extra step.
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Good customers want good quality service. Great customers want it even more.
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If you wait until you have to change, you may have waited too long.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Industry jargon may not be a language your customer understands.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Plans turn promises into results and dreams into realities.
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