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You can't find what doesn't exist, but you can create it.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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If you turn your back on a customer, you turn your back on success.
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Meeting expectations is good. Exceeding expectations is better.
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Tend your own garden: savor the blossoms, trim the weeds.
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Compromise in your arguments, not in your expectations.
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The most valuable person is the one who cherishes the value in others.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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The starting point is always now. The end is up to you.
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When you see the need, take the action.
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Unlimited efforts can produce unlimited results.
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The first step to delighting your customers is being there when they need you.
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No one ever delighted a customer by being 'good enough'.
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Silent customers can be deadly. Encourage them to complain.
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If you only give back what you get from other people, you're not giving as much as you can.
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Make your upper limit, no limit.
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If you want to be the best, find the best in others.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Making an honest mistake is acceptable. Failing to fix it is not.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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The only way to go further than you've been is to take an extra step.
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