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You can't find what doesn't exist, but you can create it.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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Without commitment, no price will be low enough. With commitment, no price will be too high.
Ron Kaufman
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If you only give back what you get from other people, you're not giving as much as you can.
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Focus not on who you are, but on what you can do for others.
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Your approval gives others the confidence to serve, to learn, to try.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Reaching out takes nothing more than a smile.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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The shelter of excuses has a leaky roof.
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Make your service systems so strong that everyone looks like a genius.
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You can't always hire great service providers, but you can create them.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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The starting point is always now. The end is up to you.
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Meeting expectations is good. Exceeding expectations is better.
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Crossing barriers can be as simple as a smile.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Always aim for 100 percent and you'll always know where to improve.
Ron Kaufman