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You can't find what doesn't exist, but you can create it.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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Service is taking action to create value for someone else.
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A scattered effort is a poor effort.
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Make your upper limit, no limit.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Preparation is good, but customers need results.
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Service skills are the foundation for your success.
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You can't always hire great service providers, but you can create them.
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Be confident enough to encourage confidence in others.
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When you see the need, take the action.
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Let today's strong performance be your starting point for tomorrow.
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Making an honest mistake is acceptable. Failing to fix it is not.
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What you want to be defines what you become.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Q: When you are already in the lead, how do you to stay ahead?
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Life is not a solitary activity. Live well by living for others.
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Are you moving forward, or just moving?
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Meeting expectations is good. Exceeding expectations is better.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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