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You can't find what doesn't exist, but you can create it.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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Meeting expectations is good. Exceeding expectations is better.
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First be effective and then be efficient.
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Be confident enough to encourage confidence in others.
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How much good can you do today? How much love can you give? How much care and kind attention?
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You can't always hire great service providers, but you can create them.
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The true measure of what you put in, is what's received on the other end.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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If you want to be the best, find the best in others.
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Customers pay a price, but they remember the value.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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The bottom line is a by-product of taking care of your main product - your customers.
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The right measure is not how many customers you've got, but how closely you hold them.
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If you wait until you have to change, you may have waited too long.
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Make your service systems so strong that everyone looks like a genius.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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The only way to go further than you've been is to take an extra step.
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Industry jargon may not be a language your customer understands.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Service skills are the foundation for your success.
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