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Don't just talk about it, do it.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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Customers pay a price, but they remember the value.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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You can't always hire great service providers, but you can create them.
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The bottom line is a by-product of taking care of your main product - your customers.
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The right measure is not how many customers you've got, but how closely you hold them.
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What does your product really mean to the people who buy it?
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Meeting expectations is good. Exceeding expectations is better.
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Giving great service requires the right people and the right service tools.
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Always aim for 100 percent and you'll always know where to improve.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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You can't find what doesn't exist, but you can create it.
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Silent customers can be deadly. Encourage them to complain.
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If you were a customer, would you come back to buy your products or services?
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Making an honest mistake is acceptable. Failing to fix it is not.
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Life is not a solitary activity. Live well by living for others.
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Reaching out takes nothing more than a smile.
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The most valuable person is the one who cherishes the value in others.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Every service problem is as an opportunity to show you care.
Ron Kaufman