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Don't just talk about it, do it.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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Customers pay a price, but they remember the value.
Ron Kaufman
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Exceeding expectations is where satisfaction ends and loyalty begins.
Ron Kaufman
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Your promise means more than the words you use to give it.
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First be effective and then be efficient.
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Make your service systems so strong that everyone looks like a genius.
Ron Kaufman
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Life is not a solitary activity. Live well by living for others.
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The most valuable person is the one who cherishes the value in others.
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The true measure of what you put in, is what's received on the other end.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Quality is more than a promise, it's genuine performance.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Ron Kaufman
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Tend your own garden: savor the blossoms, trim the weeds.
Ron Kaufman
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If your customers are demanding, be thankful.
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If you turn your back on a customer, you turn your back on success.
Ron Kaufman
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Meeting expectations is good. Exceeding expectations is better.
Ron Kaufman
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Service is taking action to create value for someone else.
Ron Kaufman
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Every service problem is as an opportunity to show you care.
Ron Kaufman
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
Ron Kaufman
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A scattered effort is a poor effort.
Ron Kaufman
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Good customers want good quality service. Great customers want it even more.
Ron Kaufman