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Don't just talk about it, do it.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Always do what you can do instead of worrying about what you can't.
Ron Kaufman
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Ron Kaufman
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
Ron Kaufman
Unlimited efforts can produce unlimited results.
Ron Kaufman
Don't let doing enough be good enough.
Ron Kaufman
If you turn your back on a customer, you turn your back on success.
Ron Kaufman
Exceeding expectations is where satisfaction ends and loyalty begins.
Ron Kaufman
Greatness is not how you feel, it's how you make others feel.
Ron Kaufman
What you did in the past is how you got to today. What you do today is how you will get to the future.
Ron Kaufman
Every service problem is as an opportunity to show you care.
Ron Kaufman
Make your service systems so strong that everyone looks like a genius.
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Your promise means more than the words you use to give it.
Ron Kaufman
The only way to go further than you've been is to take an extra step.
Ron Kaufman
When your staff are 'information-rich', their information can make you rich!
Ron Kaufman
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Ron Kaufman
If you only give back what you get from other people, you're not giving as much as you can.
Ron Kaufman
The starting point is always now. The end is up to you.
Ron Kaufman
If customers say you're just 'all right', you've not done enough, you've failed to delight.
Ron Kaufman
Making an honest mistake is acceptable. Failing to fix it is not.
Ron Kaufman
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Ron Kaufman