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Intelligence is useful. Energy is valuable. Integrity is essential.

Ron Kaufman

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Ron Kaufman
Intelligence
Energy
Useful
Essential
Essentials
Valuable
Integrity

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Life is not a solitary activity. Live well by living for others.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Quality is more than a promise, it's genuine performance.
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Industry jargon may not be a language your customer understands.
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Unlimited efforts can produce unlimited results.
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Service is taking action to create value for someone else.
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Q: When you are already in the lead, how do you to stay ahead?
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Focus not on who you are, but on what you can do for others.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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You can't find what doesn't exist, but you can create it.
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The only way to go further than you've been is to take an extra step.
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A scattered effort is a poor effort.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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A great leader makes what is visible in their mind, visible to all.
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Be confident enough to encourage confidence in others.
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