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Intelligence is useful. Energy is valuable. Integrity is essential.

Ron Kaufman

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Ron Kaufman
Integrity
Intelligence
Energy
Useful
Essential
Essentials
Valuable

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Good customers want good quality service. Great customers want it even more.
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Enjoy your work so that others may enjoy the results.
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Unlimited efforts can produce unlimited results.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Industry jargon may not be a language your customer understands.
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The first step to delighting your customers is being there when they need you.
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When you see the need, take the action.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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The most valuable person is the one who cherishes the value in others.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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What you want to be defines what you become.
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The only way to go further than you've been is to take an extra step.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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