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Intelligence is useful. Energy is valuable. Integrity is essential.
Ron Kaufman
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Ron Kaufman
Energy
Useful
Essential
Essentials
Valuable
Integrity
Intelligence
More quotes by Ron Kaufman
If you wait until you have to change, you may have waited too long.
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Be confident enough to encourage confidence in others.
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Every service problem is as an opportunity to show you care.
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Compromise in your arguments, not in your expectations.
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Always do what you can do instead of worrying about what you can't.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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If you only give back what you get from other people, you're not giving as much as you can.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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First be effective and then be efficient.
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The bottom line is a by-product of taking care of your main product - your customers.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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The only way to go further than you've been is to take an extra step.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Make your service systems so strong that everyone looks like a genius.
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You can't always hire great service providers, but you can create them.
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