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Intelligence is useful. Energy is valuable. Integrity is essential.

Ron Kaufman

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Ron Kaufman
Useful
Essential
Essentials
Valuable
Integrity
Intelligence
Energy

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Make your service systems so strong that everyone looks like a genius.
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Focus not on who you are, but on what you can do for others.
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Good customers want good quality service. Great customers want it even more.
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Let today's strong performance be your starting point for tomorrow.
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Q: When you are already in the lead, how do you to stay ahead?
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Compromise in your arguments, not in your expectations.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Silent customers can be deadly. Encourage them to complain.
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Make your upper limit, no limit.
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The true measure of what you put in, is what's received on the other end.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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The only way to go further than you've been is to take an extra step.
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Enjoy your work so that others may enjoy the results.
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Your profits reflect the success of your customers.
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Don't just talk about it, do it.
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A scattered effort is a poor effort.
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Plans turn promises into results and dreams into realities.
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When your staff are 'information-rich', their information can make you rich!
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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