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You can't always hire great service providers, but you can create them.

Ron Kaufman

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Ron Kaufman
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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If you turn your back on a customer, you turn your back on success.
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Crossing barriers can be as simple as a smile.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Giving great service requires the right people and the right service tools.
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What you want to be defines what you become.
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Don't just talk about it, do it.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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You can't find what doesn't exist, but you can create it.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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The shelter of excuses has a leaky roof.
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Quality is a choice. Choose to make it better.
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Your profits reflect the success of your customers.
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The bottom line is a by-product of taking care of your main product - your customers.
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Let today's strong performance be your starting point for tomorrow.
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If you were a customer, would you come back to buy your products or services?
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Greatness is not how you feel, it's how you make others feel.
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