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You can't always hire great service providers, but you can create them.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Your promise means more than the words you use to give it.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Your approval gives others the confidence to serve, to learn, to try.
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Reaching out takes nothing more than a smile.
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When your staff are 'information-rich', their information can make you rich!
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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No one ever delighted a customer by being 'good enough'.
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Preparation is good, but customers need results.
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A scattered effort is a poor effort.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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When you see the need, take the action.
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If you only give back what you get from other people, you're not giving as much as you can.
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Meeting expectations is good. Exceeding expectations is better.
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Don't just talk about it, do it.
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Crossing barriers can be as simple as a smile.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Giving great service requires the right people and the right service tools.
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If you wait until you have to change, you may have waited too long.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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