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You can't always hire great service providers, but you can create them.

Ron Kaufman

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Ron Kaufman
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Q: When you are already in the lead, how do you to stay ahead?
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How much good can you do today? How much love can you give? How much care and kind attention?
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Preparation is good, but customers need results.
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Your approval gives others the confidence to serve, to learn, to try.
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If you want to be the best, find the best in others.
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A scattered effort is a poor effort.
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Service skills are the foundation for your success.
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You are as important as you make others feel.
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First be effective and then be efficient.
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If you only give back what you get from other people, you're not giving as much as you can.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Testimonials describe what has been, and are a promise of what is to come.
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If you were a customer, would you come back to buy your products or services?
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Greatness is not how you feel, it's how you make others feel.
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If you turn your back on a customer, you turn your back on success.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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