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You can't always hire great service providers, but you can create them.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Good customers want good quality service. Great customers want it even more.
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Preparation clears a pathway for success.
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First be effective and then be efficient.
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Your promise means more than the words you use to give it.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Unlimited efforts can produce unlimited results.
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Be confident enough to encourage confidence in others.
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No one ever delighted a customer by being 'good enough'.
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A great leader makes what is visible in their mind, visible to all.
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What does your product really mean to the people who buy it?
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Customers pay a price, but they remember the value.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Q: When you are already in the lead, how do you to stay ahead?
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The bottom line is a by-product of taking care of your main product - your customers.
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The first step to delighting your customers is being there when they need you.
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Quality is a choice. Choose to make it better.
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Testimonials describe what has been, and are a promise of what is to come.
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