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You can't always hire great service providers, but you can create them.

Ron Kaufman

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Ron Kaufman
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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If you want to be the best, find the best in others.
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Unlimited efforts can produce unlimited results.
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The shelter of excuses has a leaky roof.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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A great leader makes what is visible in their mind, visible to all.
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The most valuable person is the one who cherishes the value in others.
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Industry jargon may not be a language your customer understands.
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Greatness is not how you feel, it's how you make others feel.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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The right measure is not how many customers you've got, but how closely you hold them.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Never rest on past success. Create something better.
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Service is taking action to create value for someone else.
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If you only give back what you get from other people, you're not giving as much as you can.
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Your approval gives others the confidence to serve, to learn, to try.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Let today's strong performance be your starting point for tomorrow.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Life is not a solitary activity. Live well by living for others.
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