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You can't always hire great service providers, but you can create them.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Preparation clears a pathway for success.
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A great leader makes what is visible in their mind, visible to all.
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A scattered effort is a poor effort.
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If your customers are demanding, be thankful.
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Quality is more than a promise, it's genuine performance.
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Don't just talk about it, do it.
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Making an honest mistake is acceptable. Failing to fix it is not.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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When your staff are 'information-rich', their information can make you rich!
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Even a tiny step is one step closer to where you are going.
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Meeting expectations is good. Exceeding expectations is better.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Customers pay a price, but they remember the value.
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Don't let doing enough be good enough.
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Your approval gives others the confidence to serve, to learn, to try.
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Preparation is good, but customers need results.
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Convince people and you win their minds. Inspire people and you win their hearts.
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