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You can't always hire great service providers, but you can create them.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
The starting point is always now. The end is up to you.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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The most valuable person is the one who cherishes the value in others.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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If you were a customer, would you come back to buy your products or services?
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Preparation clears a pathway for success.
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Greatness is not how you feel, it's how you make others feel.
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The right measure is not how many customers you've got, but how closely you hold them.
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Crossing barriers can be as simple as a smile.
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Testimonials describe what has been, and are a promise of what is to come.
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Preparation is good, but customers need results.
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Tend your own garden: savor the blossoms, trim the weeds.
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Be confident enough to encourage confidence in others.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Reaching out takes nothing more than a smile.
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Always aim for 100 percent and you'll always know where to improve.
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The first step to delighting your customers is being there when they need you.
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