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You can't always hire great service providers, but you can create them.
Ron Kaufman
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Ron Kaufman
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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When you see the need, take the action.
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Greatness is not how you feel, it's how you make others feel.
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The bottom line is a by-product of taking care of your main product - your customers.
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Never rest on past success. Create something better.
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First be effective and then be efficient.
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If you were a customer, would you come back to buy your products or services?
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The first step to delighting your customers is being there when they need you.
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Good customers want good quality service. Great customers want it even more.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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If you wait until you have to change, you may have waited too long.
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Industry jargon may not be a language your customer understands.
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Quality is a choice. Choose to make it better.
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Convince people and you win their minds. Inspire people and you win their hearts.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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A great leader makes what is visible in their mind, visible to all.
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Quality is more than a promise, it's genuine performance.
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Your approval gives others the confidence to serve, to learn, to try.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Customers pay a price, but they remember the value.
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