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You can't always hire great service providers, but you can create them.

Ron Kaufman

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Ron Kaufman
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If your customers are demanding, be thankful.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Customers pay a price, but they remember the value.
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Crossing barriers can be as simple as a smile.
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Make your service systems so strong that everyone looks like a genius.
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The starting point is always now. The end is up to you.
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A scattered effort is a poor effort.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Let today's strong performance be your starting point for tomorrow.
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Unlimited efforts can produce unlimited results.
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Never rest on past success. Create something better.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Compromise in your arguments, not in your expectations.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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The right measure is not how many customers you've got, but how closely you hold them.
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Make your upper limit, no limit.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Life is not a solitary activity. Live well by living for others.
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The only way to go further than you've been is to take an extra step.
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