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Your approval gives others the confidence to serve, to learn, to try.

Ron Kaufman

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Ron Kaufman
Gives
Learn
Others
Giving
Trying
Approval
Serve
Confidence

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Your profits reflect the success of your customers.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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The shelter of excuses has a leaky roof.
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Plans turn promises into results and dreams into realities.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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If you wait until you have to change, you may have waited too long.
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Tend your own garden: savor the blossoms, trim the weeds.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Enjoy your work so that others may enjoy the results.
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If you turn your back on a customer, you turn your back on success.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Preparation is good, but customers need results.
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Compromise in your arguments, not in your expectations.
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Making an honest mistake is acceptable. Failing to fix it is not.
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The first step to delighting your customers is being there when they need you.
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Make your upper limit, no limit.
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Focus not on who you are, but on what you can do for others.
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