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Your approval gives others the confidence to serve, to learn, to try.
Ron Kaufman
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Ron Kaufman
Trying
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More quotes by Ron Kaufman
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Customers pay a price, but they remember the value.
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The starting point is always now. The end is up to you.
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You can't stop change. Don't let it stop you.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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You can't find what doesn't exist, but you can create it.
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Service is taking action to create value for someone else.
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The bottom line is a by-product of taking care of your main product - your customers.
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Make your upper limit, no limit.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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What does your product really mean to the people who buy it?
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Always do what you can do instead of worrying about what you can't.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Silent customers can be deadly. Encourage them to complain.
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Crossing barriers can be as simple as a smile.
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What you want to be defines what you become.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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When your staff are 'information-rich', their information can make you rich!
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