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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Ron Kaufman
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Ron Kaufman
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Your profits reflect the success of your customers.
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If you want to be the best, find the best in others.
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When your staff are 'information-rich', their information can make you rich!
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Enjoy your work so that others may enjoy the results.
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Crossing barriers can be as simple as a smile.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Always do what you can do instead of worrying about what you can't.
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Industry jargon may not be a language your customer understands.
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Even a tiny step is one step closer to where you are going.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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You are as important as you make others feel.
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Quality is a choice. Choose to make it better.
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Testimonials describe what has been, and are a promise of what is to come.
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Be confident enough to encourage confidence in others.
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No one ever delighted a customer by being 'good enough'.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Meeting expectations is good. Exceeding expectations is better.
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If you were a customer, would you come back to buy your products or services?
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