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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Service is taking action to create value for someone else.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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The most valuable person is the one who cherishes the value in others.
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Make your upper limit, no limit.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Giving great service requires the right people and the right service tools.
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Preparation is good, but customers need results.
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Service skills are the foundation for your success.
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Crossing barriers can be as simple as a smile.
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If your customers are demanding, be thankful.
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Are you moving forward, or just moving?
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Your approval gives others the confidence to serve, to learn, to try.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Compromise in your arguments, not in your expectations.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Good customers want good quality service. Great customers want it even more.
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What does your product really mean to the people who buy it?
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Meeting expectations is good. Exceeding expectations is better.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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