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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Quality is a choice. Choose to make it better.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Service is taking action to create value for someone else.
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The starting point is always now. The end is up to you.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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What you want to be defines what you become.
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You can't find what doesn't exist, but you can create it.
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Making an honest mistake is acceptable. Failing to fix it is not.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Quality is more than a promise, it's genuine performance.
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Make your service systems so strong that everyone looks like a genius.
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The most valuable person is the one who cherishes the value in others.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Preparation clears a pathway for success.
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Silent customers can be deadly. Encourage them to complain.
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Q: When you are already in the lead, how do you to stay ahead?
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Enjoy your work so that others may enjoy the results.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Always do what you can do instead of worrying about what you can't.
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