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Enjoy your work so that others may enjoy the results.

Ron Kaufman

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Ron Kaufman
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Enjoy
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May

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First be effective and then be efficient.
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If you turn your back on a customer, you turn your back on success.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Crossing barriers can be as simple as a smile.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Life is not a solitary activity. Live well by living for others.
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Q: When you are already in the lead, how do you to stay ahead?
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Service skills are the foundation for your success.
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If you only give back what you get from other people, you're not giving as much as you can.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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The shelter of excuses has a leaky roof.
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When your staff are 'information-rich', their information can make you rich!
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Plans turn promises into results and dreams into realities.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Never rest on past success. Create something better.
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Are you moving forward, or just moving?
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Tend your own garden: savor the blossoms, trim the weeds.
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