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Enjoy your work so that others may enjoy the results.

Ron Kaufman

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Ron Kaufman
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Enjoy
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May

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A great leader makes what is visible in their mind, visible to all.
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Your promise means more than the words you use to give it.
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Silent customers can be deadly. Encourage them to complain.
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Industry jargon may not be a language your customer understands.
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A scattered effort is a poor effort.
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Even a tiny step is one step closer to where you are going.
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Don't just talk about it, do it.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Your approval gives others the confidence to serve, to learn, to try.
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Always do what you can do instead of worrying about what you can't.
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Greatness is not how you feel, it's how you make others feel.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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You can't find what doesn't exist, but you can create it.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Your profits reflect the success of your customers.
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The bottom line is a by-product of taking care of your main product - your customers.
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Q: When you are already in the lead, how do you to stay ahead?
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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