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The most valuable person is the one who cherishes the value in others.
Ron Kaufman
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More quotes by Ron Kaufman
Greatness is not how you feel, it's how you make others feel.
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Reaching out takes nothing more than a smile.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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You can't find what doesn't exist, but you can create it.
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The only way to go further than you've been is to take an extra step.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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The first step to delighting your customers is being there when they need you.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Silent customers can be deadly. Encourage them to complain.
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Quality is more than a promise, it's genuine performance.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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If you want to be the best, find the best in others.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Good customers want good quality service. Great customers want it even more.
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Never rest on past success. Create something better.
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Every service problem is as an opportunity to show you care.
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Procrastination is the beginning of poor performance.
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The true measure of what you put in, is what's received on the other end.
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