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The most valuable person is the one who cherishes the value in others.
Ron Kaufman
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Ron Kaufman
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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When your staff are 'information-rich', their information can make you rich!
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How much good can you do today? How much love can you give? How much care and kind attention?
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Let today's strong performance be your starting point for tomorrow.
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Service is taking action to create value for someone else.
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Never rest on past success. Create something better.
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Silent customers can be deadly. Encourage them to complain.
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Be confident enough to encourage confidence in others.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Industry jargon may not be a language your customer understands.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Tend your own garden: savor the blossoms, trim the weeds.
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Your approval gives others the confidence to serve, to learn, to try.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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