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The most valuable person is the one who cherishes the value in others.
Ron Kaufman
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Ron Kaufman
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Your promise means more than the words you use to give it.
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Never rest on past success. Create something better.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Your approval gives others the confidence to serve, to learn, to try.
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Every service problem is as an opportunity to show you care.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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What you want to be defines what you become.
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You can't find what doesn't exist, but you can create it.
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Convince people and you win their minds. Inspire people and you win their hearts.
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