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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Life is not a solitary activity. Live well by living for others.
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A scattered effort is a poor effort.
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A great leader makes what is visible in their mind, visible to all.
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Making an honest mistake is acceptable. Failing to fix it is not.
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You can't stop change. Don't let it stop you.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Every service problem is as an opportunity to show you care.
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If you were a customer, would you come back to buy your products or services?
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Don't let doing enough be good enough.
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Service is taking action to create value for someone else.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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What does your product really mean to the people who buy it?
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Unlimited efforts can produce unlimited results.
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Are you moving forward, or just moving?
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Quality is more than a promise, it's genuine performance.
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No one ever delighted a customer by being 'good enough'.
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Good customers want good quality service. Great customers want it even more.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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