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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
If you only give back what you get from other people, you're not giving as much as you can.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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What does your product really mean to the people who buy it?
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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If you turn your back on a customer, you turn your back on success.
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Never rest on past success. Create something better.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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If you were a customer, would you come back to buy your products or services?
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Every service problem is as an opportunity to show you care.
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How much good can you do today? How much love can you give? How much care and kind attention?
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Even a tiny step is one step closer to where you are going.
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Life is not a solitary activity. Live well by living for others.
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The bottom line is a by-product of taking care of your main product - your customers.
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Quality is more than a promise, it's genuine performance.
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Greatness is not how you feel, it's how you make others feel.
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Your promise means more than the words you use to give it.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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