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What matters more? What you said you'd do, what you hoped to do, or what you did?
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
If you were a customer, would you come back to buy your products or services?
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Always aim for 100 percent and you'll always know where to improve.
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The bottom line is a by-product of taking care of your main product - your customers.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Every service problem is as an opportunity to show you care.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Preparation is good, but customers need results.
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Service skills are the foundation for your success.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Industry jargon may not be a language your customer understands.
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If you only give back what you get from other people, you're not giving as much as you can.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Tend your own garden: savor the blossoms, trim the weeds.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Don't just talk about it, do it.
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When you see the need, take the action.
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Testimonials describe what has been, and are a promise of what is to come.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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