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What matters more? What you said you'd do, what you hoped to do, or what you did?
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
When you see the need, take the action.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Make your service systems so strong that everyone looks like a genius.
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Focus not on who you are, but on what you can do for others.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Always aim for 100 percent and you'll always know where to improve.
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Never rest on past success. Create something better.
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If your customers are demanding, be thankful.
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Let today's strong performance be your starting point for tomorrow.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Always do what you can do instead of worrying about what you can't.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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What you want to be defines what you become.
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You can't always hire great service providers, but you can create them.
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The bottom line is a by-product of taking care of your main product - your customers.
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You can't find what doesn't exist, but you can create it.
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Meeting expectations is good. Exceeding expectations is better.
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Tend your own garden: savor the blossoms, trim the weeds.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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No one ever delighted a customer by being 'good enough'.
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