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What matters more? What you said you'd do, what you hoped to do, or what you did?

Ron Kaufman

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Ron Kaufman
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Reaching out takes nothing more than a smile.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Your promise means more than the words you use to give it.
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The starting point is always now. The end is up to you.
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Procrastination is the beginning of poor performance.
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If you only give back what you get from other people, you're not giving as much as you can.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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You can't stop change. Don't let it stop you.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Tend your own garden: savor the blossoms, trim the weeds.
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Don't let doing enough be good enough.
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Always aim for 100 percent and you'll always know where to improve.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Don't just talk about it, do it.
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