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What matters more? What you said you'd do, what you hoped to do, or what you did?

Ron Kaufman

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Ron Kaufman
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When you see the need, take the action.
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Are you moving forward, or just moving?
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Every service problem is as an opportunity to show you care.
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When your staff are 'information-rich', their information can make you rich!
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Crossing barriers can be as simple as a smile.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Always aim for 100 percent and you'll always know where to improve.
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Meeting expectations is good. Exceeding expectations is better.
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If you were a customer, would you come back to buy your products or services?
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Be confident enough to encourage confidence in others.
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Your approval gives others the confidence to serve, to learn, to try.
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