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What matters more? What you said you'd do, what you hoped to do, or what you did?
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
The starting point is always now. The end is up to you.
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Are you moving forward, or just moving?
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Preparation is good, but customers need results.
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The first step to delighting your customers is being there when they need you.
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Life is not a solitary activity. Live well by living for others.
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Be confident enough to encourage confidence in others.
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If you were a customer, would you come back to buy your products or services?
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Tend your own garden: savor the blossoms, trim the weeds.
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The most valuable person is the one who cherishes the value in others.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Preparation clears a pathway for success.
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The right measure is not how many customers you've got, but how closely you hold them.
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Industry jargon may not be a language your customer understands.
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Always aim for 100 percent and you'll always know where to improve.
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You can't find what doesn't exist, but you can create it.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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The only way to go further than you've been is to take an extra step.
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Making an honest mistake is acceptable. Failing to fix it is not.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Crossing barriers can be as simple as a smile.
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