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What matters more? What you said you'd do, what you hoped to do, or what you did?

Ron Kaufman

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Ron Kaufman
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Reaching out takes nothing more than a smile.
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If you only give back what you get from other people, you're not giving as much as you can.
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Your approval gives others the confidence to serve, to learn, to try.
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The only way to go further than you've been is to take an extra step.
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You can't stop change. Don't let it stop you.
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Every service problem is as an opportunity to show you care.
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The most valuable person is the one who cherishes the value in others.
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No one ever delighted a customer by being 'good enough'.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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If you turn your back on a customer, you turn your back on success.
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Greatness is not how you feel, it's how you make others feel.
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Preparation is good, but customers need results.
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The bottom line is a by-product of taking care of your main product - your customers.
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Crossing barriers can be as simple as a smile.
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Make your upper limit, no limit.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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What you want to be defines what you become.
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