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How much good can you do today? How much love can you give? How much care and kind attention?
Ron Kaufman
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Ron Kaufman
Love
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The bottom line is a by-product of taking care of your main product - your customers.
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Compromise in your arguments, not in your expectations.
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Convince people and you win their minds. Inspire people and you win their hearts.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Service is taking action to create value for someone else.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Meeting expectations is good. Exceeding expectations is better.
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The only way to go further than you've been is to take an extra step.
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Giving great service requires the right people and the right service tools.
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Enjoy your work so that others may enjoy the results.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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The most valuable person is the one who cherishes the value in others.
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Good customers want good quality service. Great customers want it even more.
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A scattered effort is a poor effort.
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Plans turn promises into results and dreams into realities.
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Quality is a choice. Choose to make it better.
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When you see the need, take the action.
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Even a tiny step is one step closer to where you are going.
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