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You are as important as you make others feel.

Ron Kaufman

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Ron Kaufman
Important
Make
Others
Feel
Feels

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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Your profits reflect the success of your customers.
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If you wait until you have to change, you may have waited too long.
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Preparation clears a pathway for success.
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Unlimited efforts can produce unlimited results.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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You can't always hire great service providers, but you can create them.
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Never rest on past success. Create something better.
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Quality is more than a promise, it's genuine performance.
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Industry jargon may not be a language your customer understands.
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Q: When you are already in the lead, how do you to stay ahead?
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Life is not a solitary activity. Live well by living for others.
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Your promise means more than the words you use to give it.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Always aim for 100 percent and you'll always know where to improve.
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