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You are as important as you make others feel.
Ron Kaufman
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More quotes by Ron Kaufman
Quality is a choice. Choose to make it better.
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Service skills are the foundation for your success.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Always do what you can do instead of worrying about what you can't.
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Don't just talk about it, do it.
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Your approval gives others the confidence to serve, to learn, to try.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Greatness is not how you feel, it's how you make others feel.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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The only way to go further than you've been is to take an extra step.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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First be effective and then be efficient.
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Always aim for 100 percent and you'll always know where to improve.
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Meeting expectations is good. Exceeding expectations is better.
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Life is not a solitary activity. Live well by living for others.
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Focus not on who you are, but on what you can do for others.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Silent customers can be deadly. Encourage them to complain.
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The starting point is always now. The end is up to you.
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