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You are as important as you make others feel.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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You can't stop change. Don't let it stop you.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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The true measure of what you put in, is what's received on the other end.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Quality is a choice. Choose to make it better.
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Preparation is good, but customers need results.
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What does your product really mean to the people who buy it?
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If your customers are demanding, be thankful.
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Make your service systems so strong that everyone looks like a genius.
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Tend your own garden: savor the blossoms, trim the weeds.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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You can't always hire great service providers, but you can create them.
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Quality is more than a promise, it's genuine performance.
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Are you moving forward, or just moving?
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Let today's strong performance be your starting point for tomorrow.
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Always do what you can do instead of worrying about what you can't.
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Every service problem is as an opportunity to show you care.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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