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You are as important as you make others feel.

Ron Kaufman

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Ron Kaufman
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If you only give back what you get from other people, you're not giving as much as you can.
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Don't just talk about it, do it.
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Silent customers can be deadly. Encourage them to complain.
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If your customers are demanding, be thankful.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Service is taking action to create value for someone else.
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The only way to go further than you've been is to take an extra step.
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The shelter of excuses has a leaky roof.
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Compromise in your arguments, not in your expectations.
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Q: When you are already in the lead, how do you to stay ahead?
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Always do what you can do instead of worrying about what you can't.
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You can't find what doesn't exist, but you can create it.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Even a tiny step is one step closer to where you are going.
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The right measure is not how many customers you've got, but how closely you hold them.
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No one ever delighted a customer by being 'good enough'.
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When your staff are 'information-rich', their information can make you rich!
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Be confident enough to encourage confidence in others.
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