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When you see the need, take the action.

Ron Kaufman

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Ron Kaufman
Action
Need
Take
Needs

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If your customers are demanding, be thankful.
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The starting point is always now. The end is up to you.
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Make your service systems so strong that everyone looks like a genius.
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Good customers want good quality service. Great customers want it even more.
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Be confident enough to encourage confidence in others.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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No one ever delighted a customer by being 'good enough'.
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Industry jargon may not be a language your customer understands.
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Your profits reflect the success of your customers.
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How much good can you do today? How much love can you give? How much care and kind attention?
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The only way to go further than you've been is to take an extra step.
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Life is not a solitary activity. Live well by living for others.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Quality is a choice. Choose to make it better.
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Compromise in your arguments, not in your expectations.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Enjoy your work so that others may enjoy the results.
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Even a tiny step is one step closer to where you are going.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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