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When you see the need, take the action.

Ron Kaufman

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Ron Kaufman
Take
Needs
Action
Need

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Preparation is good, but customers need results.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Never rest on past success. Create something better.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Preparation clears a pathway for success.
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Meeting expectations is good. Exceeding expectations is better.
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Your promise means more than the words you use to give it.
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Good customers want good quality service. Great customers want it even more.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Convince people and you win their minds. Inspire people and you win their hearts.
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You are as important as you make others feel.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Quality is more than a promise, it's genuine performance.
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What you want to be defines what you become.
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Even a tiny step is one step closer to where you are going.
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Service is taking action to create value for someone else.
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You can't always hire great service providers, but you can create them.
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