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When you see the need, take the action.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Giving great service requires the right people and the right service tools.
Ron Kaufman
Never rest on past success. Create something better.
Ron Kaufman
Industry jargon may not be a language your customer understands.
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What does your product really mean to the people who buy it?
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Always trust people and they may let you down. Always distrust people and you have let them down.
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The most valuable person is the one who cherishes the value in others.
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Don't let doing enough be good enough.
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The right measure is not how many customers you've got, but how closely you hold them.
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Service skills are the foundation for your success.
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You are as important as you make others feel.
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You can't always hire great service providers, but you can create them.
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Always do what you can do instead of worrying about what you can't.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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If you want to be the best, find the best in others.
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Tend your own garden: savor the blossoms, trim the weeds.
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Always aim for 100 percent and you'll always know where to improve.
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Crossing barriers can be as simple as a smile.
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The starting point is always now. The end is up to you.
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Don't just talk about it, do it.
Ron Kaufman