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When you see the need, take the action.

Ron Kaufman

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Ron Kaufman
Needs
Action
Need
Take

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The shelter of excuses has a leaky roof.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Good customers want good quality service. Great customers want it even more.
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What does your product really mean to the people who buy it?
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Even a tiny step is one step closer to where you are going.
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If you want to be the best, find the best in others.
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The starting point is always now. The end is up to you.
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Silent customers can be deadly. Encourage them to complain.
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How much good can you do today? How much love can you give? How much care and kind attention?
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You are as important as you make others feel.
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Making an honest mistake is acceptable. Failing to fix it is not.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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If you were a customer, would you come back to buy your products or services?
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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You can't always hire great service providers, but you can create them.
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Industry jargon may not be a language your customer understands.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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