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Industry jargon may not be a language your customer understands.
Ron Kaufman
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Ron Kaufman
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May
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The right measure is not how many customers you've got, but how closely you hold them.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Tend your own garden: savor the blossoms, trim the weeds.
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No one ever delighted a customer by being 'good enough'.
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Procrastination is the beginning of poor performance.
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Let today's strong performance be your starting point for tomorrow.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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You are as important as you make others feel.
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Meeting expectations is good. Exceeding expectations is better.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Q: When you are already in the lead, how do you to stay ahead?
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Focus not on who you are, but on what you can do for others.
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Unlimited efforts can produce unlimited results.
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If you want to be the best, find the best in others.
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