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Make your service systems so strong that everyone looks like a genius.

Ron Kaufman

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Ron Kaufman
Genius
Everyone
Strong
Looks
Make
Like
Systems
Service

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Your approval gives others the confidence to serve, to learn, to try.
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Reaching out takes nothing more than a smile.
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Industry jargon may not be a language your customer understands.
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Procrastination is the beginning of poor performance.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Make your upper limit, no limit.
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You are as important as you make others feel.
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The starting point is always now. The end is up to you.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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A great leader makes what is visible in their mind, visible to all.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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The right measure is not how many customers you've got, but how closely you hold them.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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