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Make your service systems so strong that everyone looks like a genius.

Ron Kaufman

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Ron Kaufman
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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A scattered effort is a poor effort.
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The most valuable person is the one who cherishes the value in others.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Crossing barriers can be as simple as a smile.
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Meeting expectations is good. Exceeding expectations is better.
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Giving great service requires the right people and the right service tools.
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The right measure is not how many customers you've got, but how closely you hold them.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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The first step to delighting your customers is being there when they need you.
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Your approval gives others the confidence to serve, to learn, to try.
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Your profits reflect the success of your customers.
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If you were a customer, would you come back to buy your products or services?
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If you only give back what you get from other people, you're not giving as much as you can.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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