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Make your service systems so strong that everyone looks like a genius.
Ron Kaufman
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Ron Kaufman
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When your staff are 'information-rich', their information can make you rich!
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Greatness is not how you feel, it's how you make others feel.
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Even a tiny step is one step closer to where you are going.
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Q: When you are already in the lead, how do you to stay ahead?
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The starting point is always now. The end is up to you.
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Make your upper limit, no limit.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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If you wait until you have to change, you may have waited too long.
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If you only give back what you get from other people, you're not giving as much as you can.
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Quality is more than a promise, it's genuine performance.
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Focus not on who you are, but on what you can do for others.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Tend your own garden: savor the blossoms, trim the weeds.
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If you want to be the best, find the best in others.
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Preparation is good, but customers need results.
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