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Make your service systems so strong that everyone looks like a genius.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
If you turn your back on a customer, you turn your back on success.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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What does your product really mean to the people who buy it?
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Tend your own garden: savor the blossoms, trim the weeds.
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What you want to be defines what you become.
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Compromise in your arguments, not in your expectations.
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No one ever delighted a customer by being 'good enough'.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Don't let doing enough be good enough.
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Procrastination is the beginning of poor performance.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Every service problem is as an opportunity to show you care.
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The right measure is not how many customers you've got, but how closely you hold them.
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The shelter of excuses has a leaky roof.
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If you wait until you have to change, you may have waited too long.
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If you want to be the best, find the best in others.
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Good customers want good quality service. Great customers want it even more.
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You can't find what doesn't exist, but you can create it.
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Testimonials describe what has been, and are a promise of what is to come.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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