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Make your service systems so strong that everyone looks like a genius.

Ron Kaufman

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Ron Kaufman
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Silent customers can be deadly. Encourage them to complain.
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If you turn your back on a customer, you turn your back on success.
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Quality is more than a promise, it's genuine performance.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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No one ever delighted a customer by being 'good enough'.
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Always aim for 100 percent and you'll always know where to improve.
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The only way to go further than you've been is to take an extra step.
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Be confident enough to encourage confidence in others.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Preparation clears a pathway for success.
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Let today's strong performance be your starting point for tomorrow.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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