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Make your service systems so strong that everyone looks like a genius.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
A scattered effort is a poor effort.
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Industry jargon may not be a language your customer understands.
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Focus not on who you are, but on what you can do for others.
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Even a tiny step is one step closer to where you are going.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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The right measure is not how many customers you've got, but how closely you hold them.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Reaching out takes nothing more than a smile.
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If your customers are demanding, be thankful.
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When you see the need, take the action.
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The shelter of excuses has a leaky roof.
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Always do what you can do instead of worrying about what you can't.
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Your approval gives others the confidence to serve, to learn, to try.
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The most valuable person is the one who cherishes the value in others.
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The first step to delighting your customers is being there when they need you.
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Greatness is not how you feel, it's how you make others feel.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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The starting point is always now. The end is up to you.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Intelligence is useful. Energy is valuable. Integrity is essential.
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