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Service skills are the foundation for your success.

Ron Kaufman

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Ron Kaufman
Service
Foundation
Skills
Success

More quotes by Ron Kaufman

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Tend your own garden: savor the blossoms, trim the weeds.
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The first step to delighting your customers is being there when they need you.
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Testimonials describe what has been, and are a promise of what is to come.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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If you were a customer, would you come back to buy your products or services?
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You are as important as you make others feel.
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The bottom line is a by-product of taking care of your main product - your customers.
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What you want to be defines what you become.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Giving great service requires the right people and the right service tools.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Q: When you are already in the lead, how do you to stay ahead?
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Customers pay a price, but they remember the value.
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Greatness is not how you feel, it's how you make others feel.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Your profits reflect the success of your customers.
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Procrastination is the beginning of poor performance.
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