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Service skills are the foundation for your success.
Ron Kaufman
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Ron Kaufman
Foundation
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Service
More quotes by Ron Kaufman
The shelter of excuses has a leaky roof.
Ron Kaufman
If you turn your back on a customer, you turn your back on success.
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Silent customers can be deadly. Encourage them to complain.
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If you only give back what you get from other people, you're not giving as much as you can.
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Service is taking action to create value for someone else.
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What does your product really mean to the people who buy it?
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How much good can you do today? How much love can you give? How much care and kind attention?
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Even a tiny step is one step closer to where you are going.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Q: When you are already in the lead, how do you to stay ahead?
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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The starting point is always now. The end is up to you.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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When your staff are 'information-rich', their information can make you rich!
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Preparation is good, but customers need results.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
Ron Kaufman
