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Service skills are the foundation for your success.

Ron Kaufman

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Ron Kaufman
Foundation
Skills
Success
Service

More quotes by Ron Kaufman

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When your staff are 'information-rich', their information can make you rich!
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Quality is more than a promise, it's genuine performance.
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The starting point is always now. The end is up to you.
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You can't find what doesn't exist, but you can create it.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Reaching out takes nothing more than a smile.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Be confident enough to encourage confidence in others.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Make your service systems so strong that everyone looks like a genius.
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Let today's strong performance be your starting point for tomorrow.
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You can't stop change. Don't let it stop you.
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If your customers are demanding, be thankful.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Are you moving forward, or just moving?
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Giving great service requires the right people and the right service tools.
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Quality is a choice. Choose to make it better.
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Meeting expectations is good. Exceeding expectations is better.
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