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Service skills are the foundation for your success.
Ron Kaufman
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Ron Kaufman
Service
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Skills
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More quotes by Ron Kaufman
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Ron Kaufman
The right measure is not how many customers you've got, but how closely you hold them.
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Greatness is not how you feel, it's how you make others feel.
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Don't just talk about it, do it.
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Industry jargon may not be a language your customer understands.
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When you see the need, take the action.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Don't let doing enough be good enough.
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Make your service systems so strong that everyone looks like a genius.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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The most valuable person is the one who cherishes the value in others.
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The first step to delighting your customers is being there when they need you.
Ron Kaufman
Always trust people and they may let you down. Always distrust people and you have let them down.
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If you wait until you have to change, you may have waited too long.
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Procrastination is the beginning of poor performance.
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Let today's strong performance be your starting point for tomorrow.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Ron Kaufman
If your customers are demanding, be thankful.
Ron Kaufman
You are as important as you make others feel.
Ron Kaufman
