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If you turn your back on a customer, you turn your back on success.

Ron Kaufman

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Ron Kaufman
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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If your customers are demanding, be thankful.
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Service skills are the foundation for your success.
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Customers pay a price, but they remember the value.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Industry jargon may not be a language your customer understands.
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A scattered effort is a poor effort.
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Don't let doing enough be good enough.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Testimonials describe what has been, and are a promise of what is to come.
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Greatness is not how you feel, it's how you make others feel.
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Preparation is good, but customers need results.
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Procrastination is the beginning of poor performance.
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Quality is a choice. Choose to make it better.
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Are you moving forward, or just moving?
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Good customers want good quality service. Great customers want it even more.
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If you were a customer, would you come back to buy your products or services?
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