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If you turn your back on a customer, you turn your back on success.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
If customers say you're just 'all right', you've not done enough, you've failed to delight.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Intelligence is useful. Energy is valuable. Integrity is essential.
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You can't stop change. Don't let it stop you.
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Giving great service requires the right people and the right service tools.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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You can't always hire great service providers, but you can create them.
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A great leader makes what is visible in their mind, visible to all.
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If you only give back what you get from other people, you're not giving as much as you can.
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Service is taking action to create value for someone else.
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The shelter of excuses has a leaky roof.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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If your customers are demanding, be thankful.
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Silent customers can be deadly. Encourage them to complain.
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Greatness is not how you feel, it's how you make others feel.
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Procrastination is the beginning of poor performance.
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Always aim for 100 percent and you'll always know where to improve.
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Never rest on past success. Create something better.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Ron Kaufman
