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If you turn your back on a customer, you turn your back on success.

Ron Kaufman

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Ron Kaufman
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Unlimited efforts can produce unlimited results.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Always do what you can do instead of worrying about what you can't.
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Giving great service requires the right people and the right service tools.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Reaching out takes nothing more than a smile.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Greatness is not how you feel, it's how you make others feel.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Your approval gives others the confidence to serve, to learn, to try.
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Let today's strong performance be your starting point for tomorrow.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Make your upper limit, no limit.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Service is taking action to create value for someone else.
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The right measure is not how many customers you've got, but how closely you hold them.
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