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If you turn your back on a customer, you turn your back on success.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
The only way to go further than you've been is to take an extra step.
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Procrastination is the beginning of poor performance.
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Q: When you are already in the lead, how do you to stay ahead?
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The most valuable person is the one who cherishes the value in others.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Every service problem is as an opportunity to show you care.
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You can't stop change. Don't let it stop you.
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If you want to be the best, find the best in others.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Service is taking action to create value for someone else.
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The first step to delighting your customers is being there when they need you.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Your profits reflect the success of your customers.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Make your service systems so strong that everyone looks like a genius.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Greatness is not how you feel, it's how you make others feel.
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When your staff are 'information-rich', their information can make you rich!
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If you were a customer, would you come back to buy your products or services?
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