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If you turn your back on a customer, you turn your back on success.

Ron Kaufman

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Ron Kaufman
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Giving great service requires the right people and the right service tools.
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Make your service systems so strong that everyone looks like a genius.
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Customers pay a price, but they remember the value.
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What does your product really mean to the people who buy it?
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The right measure is not how many customers you've got, but how closely you hold them.
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Quality is more than a promise, it's genuine performance.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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The only way to go further than you've been is to take an extra step.
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If your customers are demanding, be thankful.
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No one ever delighted a customer by being 'good enough'.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Industry jargon may not be a language your customer understands.
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Reaching out takes nothing more than a smile.
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Service is taking action to create value for someone else.
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When your staff are 'information-rich', their information can make you rich!
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Preparation clears a pathway for success.
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