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If you turn your back on a customer, you turn your back on success.
Ron Kaufman
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Ron Kaufman
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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If you wait until you have to change, you may have waited too long.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Quality is more than a promise, it's genuine performance.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Be confident enough to encourage confidence in others.
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If you want to be the best, find the best in others.
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Even a tiny step is one step closer to where you are going.
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Reaching out takes nothing more than a smile.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Your profits reflect the success of your customers.
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When you see the need, take the action.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Make your service systems so strong that everyone looks like a genius.
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