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If you turn your back on a customer, you turn your back on success.

Ron Kaufman

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Ron Kaufman
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If your customers are demanding, be thankful.
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Industry jargon may not be a language your customer understands.
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Don't just talk about it, do it.
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If you only give back what you get from other people, you're not giving as much as you can.
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Crossing barriers can be as simple as a smile.
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Enjoy your work so that others may enjoy the results.
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Focus not on who you are, but on what you can do for others.
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Plans turn promises into results and dreams into realities.
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The right measure is not how many customers you've got, but how closely you hold them.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Preparation clears a pathway for success.
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What you want to be defines what you become.
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If you wait until you have to change, you may have waited too long.
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Always do what you can do instead of worrying about what you can't.
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A great leader makes what is visible in their mind, visible to all.
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Greatness is not how you feel, it's how you make others feel.
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Let today's strong performance be your starting point for tomorrow.
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Unlimited efforts can produce unlimited results.
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Make your upper limit, no limit.
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