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If you turn your back on a customer, you turn your back on success.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Quality is more than a promise, it's genuine performance.
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Procrastination is the beginning of poor performance.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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What you want to be defines what you become.
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The starting point is always now. The end is up to you.
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If your customers are demanding, be thankful.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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No one ever delighted a customer by being 'good enough'.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Let today's strong performance be your starting point for tomorrow.
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Focus not on who you are, but on what you can do for others.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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First be effective and then be efficient.
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Are you moving forward, or just moving?
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If you want to be the best, find the best in others.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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The most valuable person is the one who cherishes the value in others.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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