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Your profits reflect the success of your customers.

Ron Kaufman

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Ron Kaufman
Profits
Reflect
Customers
Profit
Success

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A scattered effort is a poor effort.
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If you wait until you have to change, you may have waited too long.
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Good customers want good quality service. Great customers want it even more.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Quality is more than a promise, it's genuine performance.
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Giving great service requires the right people and the right service tools.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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First be effective and then be efficient.
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The right measure is not how many customers you've got, but how closely you hold them.
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Don't let doing enough be good enough.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Never rest on past success. Create something better.
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Let today's strong performance be your starting point for tomorrow.
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The first step to delighting your customers is being there when they need you.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Make your service systems so strong that everyone looks like a genius.
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Reaching out takes nothing more than a smile.
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Your approval gives others the confidence to serve, to learn, to try.
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You can't stop change. Don't let it stop you.
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Greatness is not how you feel, it's how you make others feel.
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