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Your profits reflect the success of your customers.
Ron Kaufman
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Ron Kaufman
Profits
Reflect
Customers
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Success
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Never rest on past success. Create something better.
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Making an honest mistake is acceptable. Failing to fix it is not.
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The most valuable person is the one who cherishes the value in others.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Q: When you are already in the lead, how do you to stay ahead?
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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The shelter of excuses has a leaky roof.
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Silent customers can be deadly. Encourage them to complain.
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The only way to go further than you've been is to take an extra step.
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Let today's strong performance be your starting point for tomorrow.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Crossing barriers can be as simple as a smile.
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Even a tiny step is one step closer to where you are going.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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The starting point is always now. The end is up to you.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Convince people and you win their minds. Inspire people and you win their hearts.
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The bottom line is a by-product of taking care of your main product - your customers.
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Are you moving forward, or just moving?
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